MyRxWallet North America CorporationSupport
One address reaches the people who build and run the platform: support@myrxwallet.io. Every message gets a human reply and a ticket reference.
Hours and response targets
| Issue | Channel | First response |
|---|---|---|
| Security incident or suspected breach | support@myrxwallet.io, subject URGENT | Within 4 hours, 24/7 |
| Service unavailable or sign-in broken | support@myrxwallet.io | Within 4 business hours |
| Billing, invoices, plan changes | support@myrxwallet.io | Within 1 business day |
| Feature question or how-to | support@myrxwallet.io | Within 2 business days |
Hours
Business hours are 09:00–18:00 US Pacific, Monday to Friday. Security incidents are handled around the clock.
What to include
- The email address or account the issue relates to, and the page or endpoint involved.
- The time it happened, with your time zone, and the exact error text if there was one.
- For data questions: the record or resource identifier, never a full patient record in email.
Service status and security
Security posture, HIPAA/HITECH statements and the business associate agreement position are published at myrxwallet.io/trust. Legal terms are at /terms.html and the privacy notice at /privacy.html.
MyRxWallet North America Corporation · Las Vegas, Nevada · myrxwallet.io